Legal & Trust CentrePolicies written in plain English
Everything you need to understand how Signal365 handles access, data, security, AI, billing, and support.
Policies
Our policies
Each policy is available as a PDF. Select any policy below to read it in full.
Terms of Service
The contract between you and Signal365, covering accounts, acceptable use, subscriptions, liability, and governing law.
- Use Signal365 only on tenants you are authorised to access
- Insights are provided "as is" and do not replace professional judgement
- Governed by the laws of England and Wales
Privacy Policy
How we collect, use, and protect your data — aligned with UK GDPR principles and written in plain English.
- We collect only what we need to run and improve Signal365
- We do not read your emails, files, or message content
- We don't sell your data — you have rights to access and delete it
Acceptable Use Policy
The rules for responsible use of Signal365, including what is and isn't permitted on the platform.
- Don't use Signal365 unlawfully or on tenants you're not authorised to access
- Don't attempt to break, overload, or bypass platform security
- Serious misuse may result in immediate suspension
Security Policy
How we protect your data with encryption, access controls, monitoring, and tenant isolation.
- Encryption in transit and at rest as standard
- Tenant isolation with row-level security
- Read-only permissions by default
AI Use & Transparency Policy
How Signal365 uses AI to generate insights, and the boundaries we've set to keep it trustworthy.
- AI is advisory, not autonomous — it explains signals, it doesn't make decisions
- You should review AI outputs before taking action
- Customer data is not used to train public AI models
Billing & Refund Policy
How subscriptions, renewals, trials, and refunds work across all Signal365 plans.
- Subscriptions are billed in advance and renew automatically
- Trials convert to paid unless cancelled before the end
- Refunds aren't offered once access is provisioned
Data Retention & Deletion Policy
What happens to your data during and after your time with Signal365.
- You can export data before you leave
- Data is retained briefly after cancellation, then deleted
- Backups expire automatically after secure retention windows
Incident & Breach Notification Policy
How we respond to security incidents and communicate with affected customers.
- If a security incident affects you, we'll tell you without undue delay
- We investigate promptly and take steps to contain and remediate
- We comply with regulatory notification requirements
Service Availability & SLA
Our commitments around platform uptime, maintenance windows, and service reliability.
- Defined uptime targets and availability commitments
- Planned maintenance communicated in advance
- Transparency around third-party dependencies
Support Policy
What support is available, when, and what it covers across Signal365 plans.
- Human support via email and in-app where available
- UK business hours, excluding public holidays
- Covers account issues, bugs, and report clarification
Trust
Our principles
The commitments that guide how we build and operate Signal365.
Read-only by default
Signal365 is designed for insight, not control. We operate with read-only permissions wherever possible.
Tenant isolation
Multi-tenant architecture with row-level security ensures one customer can never access another customer's data.
AI transparency
AI helps explain signals in plain English — it's advisory, not autonomous. Customer data is not used to train public models.
Plain English policies
Every policy is written to be understood, not to obscure. No legalese for the sake of it.
Need something more formal?
If your procurement team needs additional assurance (sub-processor register, DPIA summary, or a security questionnaire), get in touch and we'll provide what's appropriate for your tier.
© 2026 Signal365. Policies version 1.0 (January 2026).